What’s included
Shipping is included on every ZuZuPal custom acrylic figure, charm, and bundle. There’s no separate shipping fee at checkout. The price you see is the price you pay.
Where we ship
We ship worldwide. Every order ships with tracking, straight to your door, wherever you are.
Production & processing
Each order is personalized from your photo, then UV-printed and cut from optical acrylic. You’ll get an order confirmation when you buy, and tracking appears once the parcel is with the carrier.
Shipping times
Here’s how long delivery usually takes:
- USA: 3 to 7 business days
- Canada: 3 to 7 business days
- Europe: 4 to 8 business days
- Rest of world: 4 to 8 business days
Carriers, customs, and holidays can occasionally add a few days.
Figures ship flat in protective packaging with the mint-aqua collector window box, so they travel safer than bulky resin toys.
Duties & taxes
For international orders, import duties or local taxes may apply on arrival. Those are set by your country and aren’t collected by ZuZuPal at checkout.
Lost or delayed parcels
If tracking stalls or a parcel goes missing, email hi@zuzupal.com with your order number. We’ll work with the carrier and make it right under our return policy.